I flew on American Airways for The very first time and final. our baggage was weakened with black grease on it major hunks out of your handles and wheels. your plane was soiled and really awkward. the flight crew wasn't pleasant in any respect. My granddaughter was with me and it is about 6ft tall no home for her legs and human being laid again in her seat and he or she could not transfer in the slightest degree in her seat.
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I used to be seeking to buy ticket for 15 12 months aged son and couldn’t use Web-site for he was regarded as slight. I referred to as purchaser service and she or he assisted me with airline order. I exclusively requested if I needed to terminate if I could within 24hours. This attendant reported Of course. I found out four several hours later The rationale son would wish to fly was cancelled. I known as again to terminate the flight the attendant advised me I couldn’t cancel flight and it absolutely was a nonrefundable ticket. I instructed her circumstance as stated higher than she mentioned she couldn’t do just about anything. I questioned for just a supervisor, I bought one and explained the problem, she said I couldn’t cancel it and get my a refund she was extremely impolite and hung up on me. I known as back again to ask for an additional supervisor and as I used to be speaking to this supervisor she knowledgeable me that the last supervisor mentioned in her file I refused voucher. What ever a voucher was I was not even certain. Then second supervisor told me what she imagined. Therefore the flight wasn’t cancelled due to the fact she said to wait a pair times in advance of I make my remaining conclusion and she or he would wave shifting charge to take action And that i shouldn’t have any hassle.
.Stephanie,a supervisor was incredibly rude and another agent advised me ifI needed to go t oMonterey previously I should really take a taxi.the agent didn't gave me the seats that Distinctive assistant had supplied me on account of my incapacity Ifound following my 3rd endeavor Darlene
To whom it may well issue. I had been quite sad with The shopper service which was provided by among the list of flight attendants. (Flt. no. 408 from DCA to PHX) Quite RUDE and UNPROFESSIONAL) Undoubtedly not as polite because the videos that are revealed prior to the flight leaves. She should have remaining her attitude in your house mainly because I was not the sole passenger on this flight that have her wrath. The flight attendants identify is Cher. I had been traveling in a really huge team on organization and will certainly Feel twice about using your Airways. The lead flight attendant was really apologetic on the other hand this should not have occurred in the first place.
I used to be distressed through the celebration — I had medicines in that baggage, and was most nervous about possessing it delivered.
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it is pitiful to obtain to report that my a number of email messages to Shopper Relations have not been answered as of thus far October 29, a complete not enough probably the most elementary courtesy towards an 84 years outdated Very first-Course passenger and Regular Flier….
I assumed there to become a coverage for overweight folks. I had been up towards the window the entire excursion.I compensated for my seat but as it turned out I really didn’t have just one. Together with the Previous Piedmont even now traveling imagining American would do much better, unsatisfied all around.
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The definition of shopper service at American Airways is just not described in almost any identified terms. It doesn't tackle The shopper or imply any service in the slightest degree. My daughter, touring solo, experienced the the latest experience of waiting around in line at Heathrow so long to examine in that she missed the checkin by 2 MINUTES Even though the airplane was within the gate for another 45 minutes. The agent, And that i use review that phrase generously, expected she acquire A further ticket for your later on flight at a expense of a further $300. Then proceded to tell her the seat will be assigned on the gate. Alright, difficulty settled. You think that! Once the gate is assigned she goes to receive her seat assigned as well as ‘AGENT’ who would not allow for her on the initial flight cancelled her seat on each the primary and 2nd flight after taking her money! So she wasn’t off that first flight nonetheless, THE AGENT took her off! And now she wasn’t on the second flight for which she compensated additional money. The good thing is we were in communication and he or she spoke using a supervisor who launched a seat to her. When she requested who experienced cancelled the her reservation, they mentioned they didn't know. This all transpired in just a 3 hour period. She ultimately boarded 15 minutes right before departure, I hope. So my partner and I contacted American Airlines to confirm if she was in a position to get over the plane and who experienced cancelled her flight, because there was a economic transaction and no financial transaction takes place with out a history of who designed it, a person would Assume, for accounting and theft safety needs by yourself. My spouse termed to start with and spoke to JAYNE FUENTES, a supervisor who after a very long conversation gave us NO INFO. She could not explain to us if my daughter received a seat about the flight, bought to the plane, or who bungled the extra obtain. She truly said that ‘These are open terminals and they do not register that is scheduling or accepting payment to get a seat reservation.’ That's exact accounting for you personally. So my partner thanked her politely for all her help at which place I mentioned JAYNE FUENTES instructed us nothing at all she was of no help whatsoever. Then I called American Airways and spoke to another supervisor, JANE Grey, a person who shouldn't be permitted to answer telephones inside of a prison.
When I obtained on the complimentary resort that American setup for me, I named 800-433-7300 and talked to an agent there who, to my shock was unable to see flights which were accessible on USAIR. She instructed me there were no open up seats on any in the early USAIR flights. I was on the internet and could see that there have been offered flights. I in fact booked a flight to prove it to her.
I have attempted contacting and was on for quarter-hour just to be hung up on. I've despatched two emails with no reply… I like your airline but trying to possess a alter designed so we don't get rid of many of the the money we expended on our flight because we aren’t able to really make it mainly because my fiancés grandmother passed absent and we have to be below and might’t depart at this time with the funeral arising through our scheduled vacation. I have not been ready to get anywhere and currently being that I am a Travel Agent, I are aware that for instances like this, Despite having non-refundable tickets, the Airways may give a credit for partial or may even give credit score for the total volume to be used on foreseeable future vacation.